FAQ

Have questions about ordering from hello shiso?  We answer many common questions here.  If you don't find the answer to your question, please contact us here. 

Do you charge sales tax or duties?
We collect sales tax if your package is being shipped within the state of California, where we are located.  
For international orders, you will be responsible for paying any duties levied by your country. 

Refunds + Exchanges
Unfortunately, for hygiene reasons, we can not accept any returns or exchanges. But please let us know if something is wrong with your order and we will do our best to make you happy. If your product is damaged in shipping, please contact us right away so we can address the problem.

Can I just buy one instead of a set?
Unfortunately, our sets are made to be sold together, and we can not break up our sets.

Do you gift wrap?
Yes, we can gift wrap and send a gift note for $4.  Your goodies will be packed up in a blue and white polkadot bag and tied with red ribbon. You may choose to gift wrap your order when you check out. 

Do you comply with CPSIA regulations?
We have had our products tested by a certified lab, and our designs comply with all applicable children's product safety rules.  Our CPC (Children's Product Certificate) is here.